Customer Service/Sales Rep

Role Description:

The Sales and Customer Service Associate acts as the main point of contact for customers and prospects. The primary responsibility of this role is to represent the company and the services it provides in a positive way by working with customers and prospects to provide solutions to their needs while remaining focused on driving sales and profitability.

General Responsibilities and Duties:

• Consult with customers on available products and services with a focus on closing the sale
• CRM management and tracking
• Order entry
• Graphic design
• Preparation of quotes, invoices and artwork for customer review
• Handle email blasts for company promotions/promotional items
• Manage customer lists
• Design advertisements, flyers and mailers according to company’s brand guidelines
• Ordering and managing stock of multiple divisions’ production materials
• Other duties as assigned based on business needs (cross-training in other areas of the business, production support etc.)

Supervisory Responsibilities:

None

Required Skills/Abilities:

• Detail oriented
• Excellent time management skills with ability to meet deadlines consistently
• Strong interpersonal skills
• Ability to stay up to date on current trends in logo apparel and branded promotional items
• Proficient in related computer software (MS Office, Illustrator, Canva, Printavo etc.)

· Excellent verbal and written communication skills

· Outgoing and engaging personality

· Sales focused

· Creative / artistic abilities

· Experience with graphic design preferred

· Experience with Adobe Illustrator strongly preferred

Education and Experience:

• High school diploma or GED
• 3-5 years in sales and/or customer service roles
• 3-5 years’ experience in graphic design

Physical Requirements:

• Ability to sit for prolonged periods of time
• Ability to occasionally lift up to 40 lbs

Benefits:

• Medical Insurance
• Dental Insurance
• Vision insurance
• Company sponsored Life Insurance
• Company sponsored LTD insurance
• Employee Assistance Program (EAP)
• 401k with a company match
• Paid time-off
• Employee discounts

Benefit Conditions:

• Some benefits may have a waiting period or hours requirement
• Only full-time employees eligible for health insurances and paid time off

Note: All job offers are contingent upon successful pre-employment drug screening